Store Manager The FIX (TFG)
Store Manager
Job Description
Company: The FIX (TFG)
Location: Eastern Cape, South Africa
Workplace: On-site
Job Category: Stores
Job Schedule: Full time
Job Identification: 14819
The FIX is looking for a Store Manager (45hr) for its Mthatha Circus store in the Eastern Cape.
Responsibilities
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations and performance management
- Executing in-store merchandising strategy and standards
- Ensuring customer satisfaction by executing the customer service strategy and fulfilling the demands of customers
Qualifications & Experience
- A Matric certificate
- Minimum 3 years retail experience
- Minimum 1 year store leadership experience
Skills
- Builds Customer Loyalty
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & Procedures
- Strategic Sales Planning
- Leadership
Behaviors
- Action Oriented: Readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks: Establishes and nurtures internal and external relationships to create robust and mutually beneficial partnerships
- Customer Focus: Understands, anticipates and meets the needs and expectations of customers
- Directs Work: Effectively plans, organises and directs individuals or teams to achieve desired outcomes
- Drives Engagement: Inspires, motivates and empowers individuals to go above and beyond for the team and organisation
- Ensures Accountability: Takes accountability and ensures others are held accountable for agreed performance targets
- Optimizes Work Processes: Assesses and improves the efficiency, effectiveness and quality of work processes
- Values Differences: Recognises, respects and appreciates diverse values, beliefs and perspectives
Required Skills
- Customer-Focused Mindset
- Managing the Sales Process
- Navigates Customer Challenges
- Planning & Organising
- Service Delivery
- Verbal Communication
Employment Equity
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
About TFG
TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands. Its vision is to create remarkable omnichannel experiences for customers while providing growth opportunities across its diverse brands.
About The FIX
The FIX focuses on delivering the latest fashion trends and offers opportunities for individuals who are passionate about fashion and want to work in a dynamic, fast-paced retail environment.