Reference Number: S033/2026
Division: Asset and Liability Management (ALM)
Department: National Treasury (South Africa)
Location: Pretoria
Salary: R325 101 per annum (excluding benefits)

 Purpose

To enhance and assist with the daily operations of the RSA Retail Bonds Directorate by providing timeous and concise client service support.

Minimum Requirements

• Grade 12 (Matric)
• National Diploma (NQF Level 6) in:
  • Office Administration
  • Marketing

Experience

• 1–2 years’ experience in:
  • Call Centre or related environment
• Exposure to an office administration environment
• Basic knowledge of financial markets

 Key Skills

• Client service and communication skills
• Computer literacy
• Administrative coordination
• Attention to detail
• Ability to handle queries efficiently

 Key Responsibilities

 Client Service Support

• Operate the RSA Retail Bond helpline
• Attend to all client queries related to RSA Retail Bonds
• Provide operational documents to clients
• Process telephonic applications and roll-overs
• Assist clients with online registration and applications

 Office Administration

• Scan and manage incoming documents
• Allocate requests to relevant back-office teams
• Maintain accurate electronic records

 Marketing & Social Media

• Respond to queries on social media platforms
• Participate in expos and marketing events

 Stakeholder Communication

• Prepare and send:
  • Tax certificates
  • Interest statements
• Update investors on their investment status
• Reissue correspondence upon request

 Enquiries

Recruitment.Enquries@treasury.gov.za
(Enquiries only – no applications)

 Application Tip

Prepare:

• Updated CV
• Certified ID copy
• Certified qualification(s)
• Proof of relevant experience