CLIENT INFORMATION CLERK

Client Information Clerk – Chris Hani Baragwanath Academic Hospital (CHBAH), Soweto

Are you a customer-focused, tech-savvy individual with a passion for healthcare support and excellent communication skills? The Chris Hani Baragwanath Academic Hospital (CHBAH), one of Africa’s largest and most prestigious healthcare facilities, is seeking a Client Information Clerk to join its ICT Systems Applications Directorate in Soweto, Johannesburg. This entry-level role, part of the hospital’s renowned call centre, offers a unique opportunity to be the first point of contact for patients, families, and stakeholders, ensuring seamless communication and exceptional service delivery. With a closing date of 28 November 2025, this is your chance to make a meaningful impact in public health while building a stable career with the Gauteng Department of Health.

Job Details

  • Directorate: ICT Systems Applications

  • Position: Client Information Clerk (Ref No: CHBAH 535)

  • Location: Chris Hani Baragwanath Academic Hospital, Soweto, Gauteng, South Africa

  • Salary: R176,310 per annum (Level 5), plus benefits (medical aid, pension, 13th cheque)

  • Job Type: Permanent

  • Posted Date: 15 October 2025

  • Closing Date: 28 November 2025 (Applications must be hand-delivered or posted by midnight)

Why Join CHBAH?

Chris Hani Baragwanath Academic Hospital is a cornerstone of healthcare in South Africa, serving over 2 million patients annually across Soweto and beyond. As the third-largest hospital globally, CHBAH combines cutting-edge medical care with a deep commitment to community welfare, training, and transformation. Joining the ICT Systems Applications team means contributing to the hospital’s mission of delivering world-class service through the Batho Pele principles—putting people first. With 66 vacancies in this intake, CHBAH is bolstering its call centre to handle rising patient volumes, making this role critical to operational success.

Here’s why this position is your gateway to a rewarding career:

  • Purpose-Driven Work: Be the voice of CHBAH, guiding patients and families with empathy and professionalism in a high-impact healthcare setting.

  • Stable Employment: Permanent role with competitive salary, comprehensive benefits, and job security under the Gauteng Department of Health.

  • Diversity and Inclusion: CHBAH champions Employment Equity, prioritizing candidates from designated groups, including people with disabilities, with accommodations provided.

  • Career Growth: Start as a Client Information Clerk and advance to supervisory roles or ICT support positions through in-house training and SETA-accredited courses.

  • Supportive Environment: Work in a collaborative call centre with modern systems, ongoing mentorship, and wellness programs to manage shift-related stress.

  • Community Impact: Serve Soweto’s diverse communities, improving access to healthcare information and reducing patient wait times.

This role offers not just a job, but a chance to grow professionally while making a tangible difference in lives daily.

About the Role

As a Client Information Clerk, you’ll be the heartbeat of CHBAH’s call centre, managing incoming calls, resolving queries, and ensuring smooth communication between the hospital and its stakeholders. Based in the ICT Systems Applications Directorate, you’ll handle a high volume of inquiries, log calls into digital systems, and provide first-line desktop support to end-users. This role requires exceptional telephone etiquette, multitasking under pressure, and a commitment to the Batho Pele principles of courtesy and accountability. With shift work involved, flexibility and reliability are key to delivering efficient service in a fast-paced, 24/7 hospital environment.

Duties and Responsibilities

Your role is pivotal in maintaining CHBAH’s reputation for accessibility and care. Key duties include:

  • Call Handling: Answer incoming calls promptly, determine their purpose, and route them to appropriate departments (e.g., OPD, Admissions, or Pharmacy) with accuracy.

  • Information Provision: Respond to inquiries about hospital services, visiting hours, directions, or appointment protocols; provide clear, concise answers to enhance patient experience.

  • Call Logging: Record all interactions in the call management system, ensuring accurate tracking and follow-up for unresolved issues.

  • First-Line IT Support: Troubleshoot basic desktop issues (e.g., login errors, software glitches) for hospital staff, escalating complex cases to ICT specialists.

  • Administrative Tasks: Draft reports on call volumes, query trends, and performance metrics; submit timely updates to supervisors.

  • Customer Relations: Maintain professionalism and tact, even with frustrated callers, to uphold CHBAH’s service standards.

  • Equipment Management: Use call centre tools (headsets, CRM software) responsibly; report malfunctions to ensure uptime.

  • Compliance: Adhere to performance management protocols, confidentiality policies, and Occupational Health and Safety Act requirements.

Expect shift work (including nights and weekends) to support CHBAH’s round-the-clock operations.

Minimum Requirements

This entry-level role is accessible yet demands a high standard of professionalism. Candidates must meet:

  • Education: Grade 12 (NQF Level 4) certificate—submit a certified copy (not older than 6 months).

  • Experience: No prior experience required, making this ideal for Matric graduates or career starters.

  • Skills and Competencies:

    • Communication: Excellent verbal and written English skills; multilingual ability (isiZulu, Sesotho, or Afrikaans) advantageous for Soweto’s diverse patients.

    • Telephone Etiquette: Polite, clear, and empathetic call handling to de-escalate tense situations.

    • Computer Literacy: Proficiency in MS Office (Word, Excel, Outlook) for reporting and system navigation.

    • Teamwork: Collaborative spirit to support colleagues in a high-pressure call centre.

    • Multitasking: Manage multiple calls, logs, and IT queries under tight deadlines.

    • Problem-Solving: Quick thinking to resolve inquiries or route complex issues efficiently.

    • Discretion: Handle sensitive patient data with confidentiality and tact.

  • Advantageous: 6+ months in a call centre or customer service role; familiarity with healthcare systems or CRM platforms.

  • Additional: South African citizenship or permanent residency; clear criminal record (verified via PSC checks); willingness to work shifts.

Application Process

Secure your spot before the 28 November 2025 deadline with these steps:

  1. Prepare Documents: Complete the New Z83 form (available at www.dpsa.gov.za/documents). Attach uncertified copies of:

    • Valid ID (Smart ID: both sides).

    • Grade 12 certificate.

    • Updated CV detailing all experience (position, institution, dates in DD/MM/YY format).

    • Three references (one must be your most recent supervisor).

  2. Submit Application: Hand-deliver between 8 AM–3 PM to The Director: Human Resource, CHBAH, Ground Floor, Main Admin Building, Soweto, or post to Private Bag X01, Pimville, 1808. No faxes or emails accepted.

  3. Verification Process: Short-listed candidates must submit certified copies (not older than 6 months) on interview day. Expect Personnel Suitability Checks (PSC): identity, qualifications, criminal, credit, and employment verification.

  4. Enquiries: Contact Mr. T Mohale at (011) 933 9392 (9 AM–3 PM, weekdays).

  5. Notes:

    • Incomplete applications (missing Z83 or documents) will be disqualified.

    • No response within 3 months? Consider your application unsuccessful.

    • Medical surveillance and practical tests may apply per Occupational Health and Safety Act.

Additional Tips for Success

  • Z83 Mastery: Fill every section clearly—errors lead to rejection.

  • CV Shine: Highlight customer service or IT skills, even from school projects or volunteering.

  • Prep for Tests: Brush up on MS Office and practice professional phone greetings.

  • Follow-Up: Call HR post-submission to confirm receipt, showing initiative.

General Information

  • Employment Equity: CHBAH prioritizes designated groups and people with disabilities; accommodations provided.

  • Work Environment: Modern call centre with headsets, CRM systems, and team support; shifts include nights/weekends.

  • Career Path: Progress to ICT coordinator or patient liaison roles with experience.

  • Data Privacy: Protected under POPIA for recruitment purposes only.

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Join CHBAH and Make a Difference—Apply Now!

With the 28 November 2025 deadline approaching, don’t miss your shot to serve Soweto’s healthcare heroes. Be the voice that connects patients to care at CHBAH—submit your application today and kickstart a rewarding career!

Apply Now: Hand-deliver to CHBAH, Soweto, or post to Private Bag X01, Pimville, 1808 (Ref: CHBAH 535)

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