Job Details

Company: Tiger Brands
Job Title: Customer Manager: Pick n Pay & Boxer
Location: Isando
Work Type: Onsite
Employment Type: Full Time
Job Requisition ID: JR003275
Closing Date: 09 October 2026

Job Purpose

The Customer Manager is accountable for developing, implementing and managing a defined regional customer or portfolio of customers’ strategy that is aligned to the national customer strategy.

The successful candidate will own the customer relationship and use it to maximise and capitalise on sales opportunities. Working closely with Marketing, Customer and Operational teams, the role focuses on achieving growth targets by building and maintaining successful commercial business relationships.

Key Responsibilities

Successful candidates will be responsible for:

• Analysing market and customer information and using available data tools to develop customer-specific sales strategies.
• Developing and managing customer plans and customer activity grids.
• Working with Customer Marketing to develop customer investment strategies to deliver budgeted volumes.
• Developing a customer contact strategy and managing key customer relationships.
• Negotiating, tracking and evaluating spend while ensuring activity compliance and ROI.
• Implementing and managing customer initiatives relating to innovation projects.
• Negotiating customer listings and launch support with relevant buyers.
• Controlling and implementing promotional activities and budgeted spend.
• Completing pre- and post-evaluations of account promotions.
• Communicating pricing and promotional activities to relevant stakeholders.
• Implementing and monitoring co-ad spend in line with budget.
• Working with Regional Sales Managers to ensure appropriate store coverage.
• Managing expenses and co-ad within the agreed budget.

Minimum Experience

Applicants should have:

• Over 3 years’ customer, key account or sales experience
• Experience managing customer accounts and relationships
• Finance sales experience, including promotional budgets, trade budgets and revenue forecasting

Key Competencies

Tiger Brands is looking for candidates who demonstrate:

• Strong customer relationship management and influencing skills
• A thorough understanding of customers, categories and competition
• A strong focus on achieving targets and delivering customer service
• The ability to develop themselves and others
• An understanding of innovations that can improve customer performance

Performance Areas

The successful candidate will be measured on:

• Overall net sales targets and volume
• Market share, forward share and distribution
• Customer profitability
• POP effectiveness and pricing strategy
• Customer satisfaction
• Effective cost containment
• People development and team performance

Employment Equity

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups